Oxford- Premium Grace Period During Covid-19

PER OXFORD

Good Morning,

We wanted to bring to your attention that the State of New York has issued an Emergency Regulation that allows policyholders who can demonstrate financial hardship as a result of the COVID-19 pandemic to apply for an extension to pay future premiums until June 1, 2020 at 11:59 p.m. Eastern Time.

Attached are the two NY premium payment extension letters that are being sent to Oxford customers, one is for accounts that have paid through April, the other is for accounts that are unpaid for April and prior months. We are sending letters or emails to all NYSG policy holders advising them of the availability of the grace period extension. We also provided a breakdown of what the letters entail below:

Letter for unpaid:

If you are experiencing financial hardship as a result of the COVID-19 pandemic, you may be entitled to an extension to pay premiums without late fees until June 1, 2020 at 11:59 p.m. Eastern Time.
In order to confirm your intent for an extension of premium payment(s), please send an email to billing_team@uhc.com with the following verbiage:

  • I hereby attest that I am experiencing financial hardship related to COVID-19 and would like to request a premium payment extension until June 1, 2020.  I understand by doing so that I am contractually committed to pay March, April and May premium by June 1, 2020 at 11:59 p.m. Eastern Time.

If your intention is to have your current coverage lapse, please send an email to billing_team@uhc.com with the following information:

  • My intention is to have my current coverage lapse
    • Group Name, Policy Number, Requested Termination Date, Reason for Termination

The State of New York has also requested us to provide you with the following additional information:

  • If you request an extension, we will not impose any late fees; report you to a credit reporting agency or debt collection agency with respect to such premium payments during the extension.
  • You may contact us to discuss other billing options and/or other alternative payment arrangements. To do so, please call Oxford Financial Operations team at 1-800-366-4148, TTY 711, 8 a.m. to 5 p.m. Eastern Time, Monday through Friday, to speak with a representative.
  • You may also contact us to discuss other coverage options, to do so, please contact your current Strategic Account Executive or broker.
  • If you would like to consider coverage options with one of the New York State of Health Marketplace plans, you may contact them at https://info.nystateofhealth.ny.gov/contact.

Letter for Paid:

You are not required to take any action.  If you do nothing, you will be billed for upcoming premiums in your normal manner.  However, if you are experiencing financial hardship as a result of COVID-19 and need assistance, you can request an extension or discuss other alternative payment arrangements by calling us at Oxford Financial Operations team at 1-800-366-4148, TTY 711, 8 a.m. to 5 p.m. Eastern Time, Monday through Friday, to speak with a representative.   Please note that this is simply an extension to pay premiums for those in need and not a waiver or forgiveness of the premium payments.
In accordance with the terms of the Emergency Regulation, please note the following:

  • If you request an extension, we will not impose any late fees; report you to a credit reporting agency or debt collection agency with respect to such premium payments during the extension.
  • You may also contact us to discuss other coverage options, to do so, please contact your current Strategic Account Executive or broker.
  • If you would like to consider coverage options with one of the New York State of Health Marketplace plans, you may contact them at https://info.nystateofhealth.ny.gov/contact.

As always, we appreciate your business and are available to assist you during this difficult time.

Sharon Washwick
Chief Operating Officer

#TeamWashwick
Health. Medicare. Life. Business. Auto. & More
860 E. Main St.
Riverhead, NY 11901
Phone: 631-369-0888
Fax: 631-369-0618
www.washwick.com

BOOK APPOINTMENT on FACEBOOK: https://fb.com/book/PBBAWAgency/

https://washwick.sharefile.com/r-rc093a7f4b8140a1a
CLICK ABOVE
to send me files Securely

Office hours: CLOSED for visitors & in office appts.
Monday – Friday  9:00 am – 5:00pm
CLOSED for Lunch
12:00 PM – 1:00 PM
Appointments Only

Our Agency feels a great team is paramount to our success in providing First-Class Service.
Please feel free to contact me directly to compliment or to provide valuable feedback to achieve this Agency Goal.   Your input and suggestions are valuable to me and my Team.

The information contained in this communication is confidential and intended only for the addressee. It may contain Protected Health Information (PHI) under HIPAA. Protected Health Information (PHI) is personal and sensitive information related to a person’s health care. Additionally, it may contain Personally Identifiable Information (PII) which can be used to distinguish or trace an individual’s identity, alone, or when combined with other personal or identifying information which is linked or linkable to a specific individual. Examples of PII include: name, Social Security Number, address, email and date of birth. You, the recipient, are obligated, by law to maintain it in a safe, secure and confidential manner. Re-disclosure, unless permitted by law, is prohibited. If you are not the intended recipient, you are hereby notified that any dissemination, disclosure, copying or distribution of this information is strictly prohibited and may be unlawful. Please notify the sender immediately to arrange for return or destruction of these documents