Information At Your Fingertips
Keeping You Informed
We wanted to bring to your attention that the State of New York has issued an Emergency Regulation that allows policyholders who can demonstrate financial hardship as a result of the COVID-19 pandemic to apply for an extension to pay future premiums until June 1, 2020 at 11:59 p.m. Eastern Time.
Attached are the two NY premium payment extension letters that are being sent to Oxford customers, one is for accounts that have paid through April, the other is for accounts that are unpaid for April and prior months. We are sending letters or emails to all NYSG policy holders advising them of the availability of the grace period extension. We also provided a breakdown of what the letters entail below:
Letter for unpaid:
If you are experiencing financial hardship as a result of the COVID-19 pandemic, you may be entitled to an extension to pay premiums without late fees until June 1, 2020 at 11:59 p.m. Eastern Time.
In order to confirm your intent for an extension of premium payment(s), please send an email to firstname.lastname@example.org with the following verbiage:
If your intention is to have your current coverage lapse, please send an email to email@example.com with the following information:
The State of New York has also requested us to provide you with the following additional information:
Letter for Paid:
You are not required to take any action. If you do nothing, you will be billed for upcoming premiums in your normal manner. However, if you are experiencing financial hardship as a result of COVID-19 and need assistance, you can request an extension or discuss other alternative payment arrangements by calling us at Oxford Financial Operations team at 1-800-366-4148, TTY 711, 8 a.m. to 5 p.m. Eastern Time, Monday through Friday, to speak with a representative. Please note that this is simply an extension to pay premiums for those in need and not a waiver or forgiveness of the premium payments.
In accordance with the terms of the Emergency Regulation, please note the following:
As always, we appreciate your business and are available to assist you during this difficult time.
Chief Operating Officer
Health. Medicare. Life. Business. Auto. & More
860 E. Main St.
Riverhead, NY 11901
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