But given the decision to wind down CareConnect, there are a couple of things I want you to know. First, this process is going to take time—nothing is going to happen to your coverage tomorrow, next week or next month. In fact, your health plan will not be affected this year and any policies that are written for 2018 will also remain in effect. Most important, we will be here for you throughout the transition process. We will help you connect with your doctors and pay your claims. To put it simply, it is business as usual here for our members and providers.
Once New York’s Department of Financial Services approves a withdrawal plan, we will share more details and send letters to all members stating the date that we will stop issuing new policies. In the meantime, if you have any questions please get in touch—either by calling us at 855-706-7545, emailing us at firstname.lastname@example.org, or visiting us at our Customer Care Center in East Hills, NY.
As has been true ever since we launched almost four years ago, we want to help.
Vice President, Customer Experience
CareConnect Insurance Company, Inc.